Hello to all of you beautiful nerds and welcome back from traveling the vast nerd universe! I am back with a new tech post!
My Experience with the Orbit Reader 40
I think it’s time to tell my story with this product because I feel that I need to spread the word that the Orbit Reader 40 is not my favorite device. I am still kicking myself for buying this product and man I would love to roast this thing. But first!
Disclaimer
This post is based on experiences with the device that is being talked about in this post. Please respect the lead writer’s thoughts and opinions on this particular device.
How Did I Know About Orbit and Their Products?
Well, first, I knew about the Orbit Reader 20 when I started working in 2018. It was a cute little device and I wanted to learn more about it. I even saw people use it, even with their phones and it works very well. I was interested in getting one of these but was steered away from it at first since I wanted to get a Braillenote Touch Plus of course and did have my Polaris. Then American Printing House for the Blind introduced the Chameleon and Mantis a year ago and Orbit did announce the new 20+ and the 40.
Purchasing the Orbit Reader 40
After getting my Spring refund from my time at UMass, I was on a purchasing quest and did pick up the Chameleon since that caught my eye more and the Orbit Reader 40 since I liked to go big with Braille displays. After purchasing, I didn’t know that Orbit had it as more of a pre-order and that I had to wait for it. My Chameleon did come on time though and I was having fun with it. I was mad that my Orbit was taking over a month though and seeing that it was a pre-order was a bit of a red flag. I am also noticing this with other devices they are releasing, like the Orbit B Speak if I remembered correctly coming out soon. I did eventually receive the Orbit 40 and it didn’t turn on when I pressed the power button and that was another red flag. I did contact tech support and they told me I had to reset it. I did that and it was working. I was a little weary of it since it did refresh every time when it was in idle mode which did creep some of our buddies visiting, one time they thought they were hearing the zombie roaches from Resident Evil. Not kidding!
Trying the Bluetooth
One thing I like about Braille displays is the ability to connect via bluetooth and use it with devices such as laptops and other mobile devices so I can read what my screen reader is saying. With the Orbit Reader 40 it was not working with the Bluetooth at all. I tried it with my laptop and nothing, I even tried it with USB and it was not working either and even tried it with my phone. So, another contact with tech support and they were even perplexed and had to send it back for a repair. Once it returned, it did work as a display with my phone and ChromeBook only. I already used the Chameleon and now my Mantis with my laptop and JAWS so I decided to save those for that and NVDA. The QBraille can be bluetoothed to my laptop beautifully as well with no problem. I don’t get how or why this one didn’t want to respond with JAWS or NVDA, even a co-worker was confused that it worked with his PC not mine.
The Repair That Was the Nail in the Coffin Plus One More Thing
I had to send it for another repair again recently and after this they did something that caused me to no longer be a customer anymore since you have to do something awful to make me no longer come around and it was this! So, I had to update the software since I noticed something weird where my Orbit Reader did not want to take a charge. I contacted tech support and told them the issue and they choked it up to a software update. Doing updates on this thing is not like what you get with the other displays where you get it via wi-fi and have to plug it to A/C power to re-charge it like the Braille Sense 6, QBraille, Chameleon, Mantis, and BrailleNote Touch Plus, this one you have to download the updates via their website, you also have to do it with the QBraille but that is a lot easier since it relies on a SD card to be loaded. Here you have to connect it and hope it detects it through your computer or on the SD doing a key combination. I notice my hands do tremble after a few seconds due to limitations on motor skills but this was something that caused me to lose faith in being a customer. My unit did update but it didn’t turn on again. I did send it again for a repair and I did have to pay for it and they did fix it and sent it back and it still didn’t turn on. I was glad for Tobi moving in because he took a look at it and concluded that the motherboard may be fried. I did contact Orbit and told them that it was still not turning on and explained we went through the Troubleshooting steps and had to send it again and they said it was fixed again and called me on my birthday to tell me what the problem was since they never stated in the email and that was the motherboard was fried! That was not the real nail though, the real nail was when I tried looking at the manual on my SD card since they needed that for any more software related issues and I found the manual for the Orbit 20+ instead! You read that right folks, my SD card was switched out without my knowledge and had to contact Orbit again to get it back. They tried telling me I can just download the manual and re-download the books I had on there but it was not just books I didn’t want to tell them, it also included stuff from my Braille Sense Polaris. At least the other companies would tell me to take out my SD card after backing up every file I may have saved if it was a repair needed but not here. I still need to send their SD card back since work and school has been keeping me busy, they haven’t contacted me back as of yet.
Will I Purchase Again?
After hearing that they were going to come out with multi-linear displays, I was going to give them another chance but after the crap I had to go through, I am no longer buying an Orbit display from these guys. I feel like it’s not worth the money to send it back for a repair if it’s not performing to standard and that is what I’m looking for in a Braille device, as in it’s supposed to do what the features are claimed to do when advertised on the website. If you guys want a display with forty cells, I Would say either the Mantis or QBraille are your better devices, especially if you still have a Mac with a touch bar like I have which I use my QBraille for physical function keys. I use my Mantis with my Surface Go since the Surface series keyboards are not the greatest. And so far it has done well with what I have to do for class during a week, heck I even brought my Mantis home during the hurricane this week. If you’re wanting something smaller, I would say wait for later this October to get it back, APH Chameleon is amazing for what it does, yes the Brailliant may have NLS Bard but you can still read Bookshare books in Braille on the Chameleon and I find the key response better, especially with the grade switch when I need to enter a password or two with computer braille. Sorry but in the end, Orbit is no longer getting any of my money after this device. Another thing too is that I don’t want to bother with their tech support since I felt as though I got a run around with the software updates when things inside the units can happen. Even Tobi can explain it in a video when it comes to tech since he has built computers for friends already. When I told him he was right about the motherboard after getting home from Jacksonville on my birthday he was like, “Told you it was the motherboard!” People thought H. I. M S. had poor tech support, at least they give you better solutions than just sending in for a repair because I had better calls with them and we got the thing fixed. Also, sending these devices is not cheap by any means, as sending the Orbit back is over $30 if you don’t have a box on hand, which I didn’t at first. When I had to send the Braille Sense back, I did have a box for that and it fit the thing which ironically was my box from APH when I got my Mantis.
In the end guys, I would say not to buy the Orbit Reader 40, yes it is cheaper than the Mantis but my experience is something that should not be overlooked. I like the idea of having a bigger display to read books on but I can still do that with my QBraille by extracting my books on my computer and transfer them to the SD like with this one and can just download from Bookshare on my Mantis, I would say save up or if you are working with your local Vocational Rehabilitation services and have not gotten a display or need a new one to be a replacement then you could look at the ones I mentioned above. I bet you’re wondering about the multi-linear displays, I’d rather go with the Canute since that has been improved in their tech over time. I think what Orbit needs to do is just modernize their units with bluetooth and WiFi capabilities that work and not have this weird download and have it be detected by the unit since a lot of the technology nowadays rely on those components in the first place. Also, have the tech support study the components and be able to be prepared for how to fix it without having the unit sent back all the time, as in pass on the knowledge better to the customers too. And, test the units before releasing out right because when mine came to me where it didn’t turn on out right of the box, that was not good from the start. I have to end this here because my next post will be the spotlight on RangerStop Orlando 2022!